Love feels like it might be in the air. It is certainly on supermarket shelves in the form of cards, chocolates and flowers, with Valentines’ Day just around the corner.
This got us thinking. There are plenty of business systems that are necessary for smooth running, but they can be a little bit unglamorous and not very exciting.
That being said, because of the impact they can have on your business they are systems well worth falling in love with. Here are our top three picks that you, as a business owner, may want to focus your time on.
The first on our list is a simple one but if done right can really set the tone for a positive working relationship. It’s onboarding, and this applies equally to new staff and new customers.
For new staff you want them to quickly get up to speed with processes and understand their job specifically, but the work of the business more broadly. This can only be aided by making sure all of their tech needs are ready to go from day one – something we wrote about in more detail here.
For customers you want them to have a great experience starting with you. Make sure they understand your service and have the opportunity to ask plenty of questions. The smoother this onboarding is, the more likely that you’ll end up with a customer for the long term. This leads us neatly to,
Once you’ve got those customers onboard it’s time to think about how to keep them customers. What are all of the touchpoints you’ll have with them, through marketing, invoicing and so on.
Think about how to keep your customers’ journey as seamless as possible. The fewer snags, the more likely they are to stay. Also, think about how you can gather feedback regularly, it’s a good opportunity to understand what’s working, what isn’t and how that can be improved.
No doubt you expected IT systems to feature on this list somewhere, especially the type of IT systems that help to keep things running smoothly and effectively.
Think about making sure you have the right type of software to meet your business needs, the right type of storage and backup to keep all your documents and the right type of security software and backup to ensure that all of your tech and data stays safe. We’ve written about all these things in detail and you’ll be able to find them on the blog.
If any of these areas has caught your attention it’s probably time to do something about it. When it comes to IT systems, WebbyTech is here to help.
See the full range of IT services that we can offer you here
. If you’d like to organise a no-obligations conversation, we’d be happy to talk. Contact us directly here