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What to do when your IT goes up with a bang?

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  • November 11, 2022
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Hopefully, you’ve been enjoying the fireworks at this time of year. Regardless of whether you’re celebrating Guy Fawkes Night, Diwali or have just felt the need for some sparkle in the night sky.

These are the types of sparkles and bangs that are great to see, although it made us think about why in normal day-to-day life – seeing sparkles or bangs is not ideal.
Take for example your IT. What do you do then, when it goes bang unexpectedly? Keep reading to find out.

What do we mean by “go bang”?

Obviously the term “go bang” is subjective here and to be honest, is a bit of a laboured analogy to make an important IT issue fit with the seasonal theme.
When we say “go bang” we are talking about your IT stopping working. It might be a program not responding, or it might be an unexpected or repeated reboots. It might even be the much-feared blue screen of death.
None of these are things you want to experience from your IT.

Can you identify the problem?

So the first step is to identify the problem, where is the issue coming from and how can that issue get isolated to try and fix it.
We’ve written previously about problems you may identify and resolve yourself before calling in an IT expert. You can refresh yourself on these steps here.
But there are a few questions you can ask yourself in the first instance to try and identify where your IT issue is coming from.
  • Is it a particular program or machine that is causing an issue?
  • Is it particular functions or the whole program that is causing a problem?
  • Have I got up-to-date antivirus on my computer?
  • Is this an issue on just my device or is it an issue for other users?

Take the remedial action that you can

Naturally, there are quick and effective solutions you can take try and solve the IT issue in front of you.
First and foremost is the cliche, but effective, switch it off and on again. You may be rolling your eyes at this advice but it is effective for a reason – switching off a device let’s everything recalibrate so this course of action can help to see if you’ve just got a simply resolved problem on your hands (like not enough available memory to run a program), or something much more problematic.

Call in an expert?

As with all else in life, if the fix isn’t immediate and obvious to you it may be time to call in an expert. As we’ve said many times before on this blog, using an IT professional isn’t just about having your problems solved quickly and efficiently. Using an IT professional is about making sure you are freeing up your valuable time as a business owner to do the things you’re great at.
If this blog has helped you to identify any gaps in your IT or IT support WebbyTech are here to help. You can learn more about the full range of services we offer here, or contact up here for a no obligations discussion.