Our support contracts are tailored to meet your business requirements and can easily be scaled up as your business grows.
With an in depth knowledge of your IT environment we can effectively support your users and pride ourselves on our remote support and personable customer service.
If our monitoring alerts us of a potential issue we will proactively resolve it before it becomes critical. We use trend analysis to spot any recurring problems and get to the root cause.
Round the clock monitoring of your IT infrastructure. From your server hardware, to your internet connection to your business critical applications we capture any anomalies.
We categorise and prioritise issues according to the ITIL framework and always meet our SLA’s. For critical issues requiring onsite support we will be there within a guaranteed period.
We take the headache out of dealing with multiple vendors by liaising on any support issues on your behalf, often resulting in a swifter resolution.
We keep a supply of spare hardware & accessories, so in an emergency can provide temporary equipment to keep your business running.
We preconfigure all your equipment prior to attending site, making sure it works as expected and minimising interruption during installation.
Our customer portal allows full visibility of any support tickets providing you with powerful reporting capabilities.